About Express Agent
We're building AI agents for every customer-facing business — agents that know your products and services, understand your customers, and work with your existing systems, not against them.
The problem
Legacy systems. Most retailers operate on POS systems that are outdated and patched together.
Siloed data. Customer information sits across POS, online stores, and CRMs. No team has the full picture.
Knowledge loss. Staff turnover is high, training is expensive, and product expertise walks out the door.
Shifting expectations. Customers expect digital, personalised, and always-on — especially the next generation.
Our approach
Bespoke intelligence. We ingest your full catalogue and create an intelligence layer unique to your business — not a generic chatbot.
Fast to value. Despite deep customisation, we go live in weeks, not months. Every interaction compounds.
Partner, not vendor. We embed in your business and agree outcomes upfront. No leaps of faith.
No disruption. Works alongside your existing POS and systems from day one. Replace nothing to get started.
Advisors
Industry leaders guiding our direction
Brian Walker
Advisor
Founder & CEO, Retail Doctor Group
Australia's leading retail consultant with 20+ years in senior management at retailers including Woolworths, Westfield, Optus, and Angus & Coote. Recipient of the International Retail Leadership Award and a leading media commentator on retail.
Ivo Favotto
Advisor
Founder, CEO & MD, The Mercurius Group
25+ years in airport and travel retail sectors. Specialises in the commercialisation of infrastructure, helping airports, railway stations, and other venues generate untapped commercial revenue from retail, F&B, and advertising.
Partners
Working together to deliver for retail
Lagardere Travel Retail Pacific
Partner
Travel retail operator across airports and transport hubs in the Asia-Pacific region